Moving process
What happens from estimate to delivery
Seven practical checkpoints help customers prepare for local, long-distance and cross-border moving.
From first call to final delivery
A clear moving process
The exact plan depends on distance, shipment size and service level, but these checkpoints help prevent surprises.
- 01
Describe the move
Provide both locations, date or date range, home size, access conditions and the services you may need.
- 02
Build the inventory
List furniture, cartons, storage contents and specialty items. Identify anything excluded from the shipment.
- 03
Review the estimate
Confirm what is included, what remains to be verified and which changes could affect the final service or price.
- 04
Prepare and pack
Reserve access, label cartons, separate personal essentials and complete any customer-required documents.
- 05
Confirm moving day
Reconfirm addresses, contacts, inventory changes, elevator times, parking and specialty handling.
- 06
Load and transport
The moving team protects and loads the shipment according to the agreed service and coordinates the route.
- 07
Deliver and review
Direct room placement, check the delivered inventory and report concerns through the documented process.